Effective Date: 29/09/2025
Last Updated: 27/10/2025

1. Information We Collect

• Personal Information You Provide:
  When you fill out forms, schedule a consultation, or contact us, we may collect your name, email address, phone number, and details you share.

• Automatically Collected Information:
  We may collect technical data (such as IP address, browser type, device information, and pages viewed) through cookies or analytics tools.

• Third-Party Information:
  If you use our Outlook scheduling tool, we may receive your name, email, and appointment details.

2. How We Use Information

• Provide placement and advisory services.

• Schedule and confirm consultations/tours.

• Communicate with you about services.

• Improve our website and client experience.

• Comply with legal obligations.

We do not sell or rent your information to third parties.

3. Sharing of Information

We may share your information:

• With senior living communities — only with your consent, to arrange tours or placement inquiries.

• With trusted service providers — who help us deliver services and are required to keep your information confidential.

• If required by law — or to protect our rights, safety, or the safety of others.

SMS consent is not shared with third parties or affiliates.

4. SMS Messaging and Content

By providing your mobile number and opting in to receive text messages, you agree to receive SMS communications from Heartfelt Senior Solutions LLC.
These may include:

• Appointment confirmations and reminders
• Service or resource updates
• Public service or safety alerts (such as hurricane or heat advisories)
• Informational or promotional messages related to our services

Message frequency may vary.
Message and data rates may apply.

You may opt out of SMS messages at any time by replying STOP to any text message.
For assistance, reply HELP or contact us directly at:
📧 info@heartfeltseniorsolutions.com
📞 (239) 789-2468

We only send messages to individuals who have provided explicit consent.
We maintain records of all opt-in and opt-out activity for compliance purposes.
SMS consent is never sold, rented, or shared with third parties.

5. Cookies

We may use cookies and analytics tools to understand how visitors use our site.
You can disable cookies in your browser settings if you prefer.

6. Your Rights

You may request to access, correct, update, or delete your information at any time.
Contact:
📧 info@heartfeltseniorsolutions.com
📞 (239) 789-2468

7. Data Security

We use reasonable administrative and technical safeguards to protect your information.
However, no system is 100% secure.

8. Children’s Privacy

We do not knowingly collect information from children under 18 years of age.

9. External Links

Our website may contain links to external websites.
We are not responsible for the privacy practices or content of those sites.

10. Policy Updates

We may update this Privacy Policy periodically.
When we do, we will revise the “Last Updated” date at the top of this page.

11. Contact Us

Heartfelt Senior Solutions

Heartfelt Senior Solutions LLC
📍 Suite C1, 1222 SE 47th St, Cape Coral, FL 33904
📧 info@heartfeltseniorsolutions.com
📞 (239) 789-2468
📠 (239) 789-2845
🌐 https://HeartfeltSeniorSolutions.com